Thank you for shopping with us! We aim to provide you with the best products and services. If you are not completely satisfied with your purchase, we offer a simple, no-questions-asked exchange policy to ensure your experience remains smooth and hassle-free.

1. Exchange Period

  • Products can be exchanged within 30 days of receiving your order — no questions asked.

    2. Condition of Product

    • The product must be returned in its original packaging and in unused condition.
    • If the packaging is damaged or destroyed, we regret to inform you that no returns or exchanges will be accepted.

    3. Exchange Process

    • To initiate an exchange, please contact our customer support team support@haya-beauty.us within the 30-day period with your order details.
    • Once your request is received, you will receive detailed instructions on how to proceed with the exchange.

    4. Shipping Costs

    • Any shipping costs incurred for returning the product will be the responsibility of the customer, unless the product received was defective or incorrect.
    • We appreciate your understanding and cooperation in adhering to our policy. For further assistance, feel free to reach out to our customer support team or email us at support@haya-beauty.us

    Your satisfaction is our top priority!